Hounö
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Cloud Services That Empower Chefs
In larger restaurant chains, the menus change slowly. One reason is technical: it typically costs between 100 and 500 dollars for a technician to manually update each professional oven with new recipes – and most restaurants have several of these ovens. To get ahead of the competition and meet the foodservice industry’s demand for more flexibility, Hounö, a manufacturer of professional ovens, teamed up with us. The assignment: let’s take a lead in the Internet of Things trend by creating new Cloud services around our products that create real value for our stakeholders and users. All about user experience including users along the way gave the project its pace and rhythm. Starting with an initial 12-participant-workshop, moving on to developing digital experience prototypes and then getting feedback on these from future users at Europe’s biggest foodservice equipment exhibition in Milan, the aim for a unique customer experience was what constantly drove innovation further. Next followed several iterations exploring the current workflows of technicians, chefs, and restaurant managers. These ultra detailed insights gave designers and developers the best possible conditions to frame and finalize the content structure of the Cloud solution: Screen architecture; interaction principles such as navigation and transitions; and last but not least the visual integration of the HOUNÖ identity. https://www.design-people.com/