Norcal Mutual
About Norcal Mutual
The work made for Norcal Mutual runs to 1 verified project — mostly Management, Insurance and Development.
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Cutting Call Volume in Half For Insurance Brokerage
Praxent helped build an insurance broker software for sales agents that optimized call volume and increased customer satisfaction. NORCAL came to Praxent in need of a web-based portal to give brokers access to accurate, up-to-date information about their policies and policyholders and enable them to handle routine tasks like viewing past-due invoices, updating customer billing information, and printing certificates of insurance at the policyholder’s request. The insurance broker software also needed to ultimately reduce the number of calls to NORCAL’s customer service and billing departments and enable NORCAL to access each broker’s policy information.