Recco
About Recco
The work made for Recco runs to 1 verified project — mostly testing, WebDesign and usability.
Inside the Recco network
The people, teams, and projects that make up the Recco network
Featured project
A Trustworthy Buying Experience
About Recco The goal of Recco is to provide a channel for authentic, trusted relationships between brands and their customers. The goal is for Recco to be the action verb and metric for success in B2C marketing and networking. The team’s goal was to create block-chain verified reviews that would be as trustworthy as a friend’s recommendation. Recco can then take a pool of these verified, anonymous reviews to gain more business partners who could advertise directly to primed potential buyers. The Recco team called this an “inverted marketing funnel.” Product Goals UX Research Design a customer-facing mobile app Provide designs for business portals connected to mobile app The Process Discovery Semi-Structured User Interviews – Potential Users: to gain further insight into users’, and recommendation purchasing habits, and gauge their trust levels and pain points when getting a recommendation or making a purchase Semi-Structured User Interviews – Potential Business Partners: to understand how business partners currently try to build trust with their customers, market through word-of-mouth, and calculate their total addressable market Competitor Analysis): to inform an initial feature set, and evaluate the recommendation functions of competitors and how successful they are. Design Several design iterations of the user’s recommendation process to find and land on a flow that was easy to build and fun to use Clickable prototypes DELIVERABLES Discovery: Finding & Recommendations Build user trust in recommendations Have a “hook” for usage Have enough data and content for users to find the platform informative. Replicate the enjoyment of a face-to-face recommendation Incentivize businesses to adopt the platform, making sure incentives don’t dilute authenticity Design Design System Low-Fidelity Prototypes Low-Fidelity Wireframes High-Fidelity Wireframes Interactive Prototypes Website: Business Dashboard Mobile App: User-facing The Impacts Clients loved Goji Labs' final wireframes of the re-design Clients were happy with Goji Labs' timeliness and budget. The Challenges While the “recommendation flow” itself was intuitive and quick for users, the technical challenge was always where to source and pull recommendation information from. This was exacerbated by the fact that a user could recommend anything and anyone. After many iterations, Goji Labs found success with a simple flow that allowed users to tell a story with their recommendations but relied on them to optionally fill in some information gaps. The Insights Recco’s core assumption (about users advocating on behalf of a brand) didn’t turn out to be the reality in Goji Labs' interviews. Goji Labs' research showed their target audience (GenZ and Millennials) were apathetic to brands in general but would advocate a specific product or service. A large survey, had it been in the budget, would have helped validate this finding. Credits: Goji Labs https://gojilabs.com/case-studies/