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A secure and coherent health network for all Danish citizens, for the most part, have become very self-reliant, they have the resources – and expectations – for more digital contact with the healthcare system. Digitalisation must support those who can and expect digital healthcare –while simultaneously, freeing up time and availability to citizens who may need more physical contact with the healthcare system. In the spring of 2018, the Ministry of Health in collaboration with the Danish Regions, KL (the Danish Municipalities) and the Ministry of Finance, presented the strategy: “A secure and coherent health network for all – digital health strategy 2018-2020.” One of the focus areas of this strategy is “The Doctor in your Pocket – a citizen-oriented app in the general practice” that enables more individually tailored treatments and digital communication and this is exactly where the “My Doctor App” is centered. Digital, but still human As digitalisation and the development of new digital channels change, the way resourceful citizens communicate with the healthcare system will also change. The goal of “My Doctor App” is for citizens to experience the healthcare system as one secure and coherent network that is digital, while still remaining human. This gives citizens a more flexible contact with the healthcare system, where individual needs can be met and are taken more fully into consideration. The main objectives were: - Citizens should have better opportunity to take responsibility for managing their own health - Citizens should have access to a comprehensive overview of their own treatment plans and data - Citizens should be allowed to be more in touch with the healthcare system from their own homes Digital communication with your doctor At the time, GPs (General Practitioners) already offered e-consultations and appointments through their websites, but the solutions varied from doctor to doctor – so there were great opportunities to expand with a common app for general practice. The app builds on the existing solutions in a new digital channel for communication with your own doctor, so that citizens, regardless of their practitioner, have easy and flexible access to features and services, and thus have better opportunity to participate in their own treatment. The solution includes: - The emergency center (call the emergency center in your region – outside your doctor’s office hours) - Appointments with your own doctor (see your previous and upcoming appointments) - Inbox (see your e-consultations, ask questions and get replies) - Medicine (redirect to the Medicine Card app) - Vaccinations (see your completed and recommended vaccinations) - Notifications about vaccinations, appointments, etc. - Referrals (see current referral from your doctor) - Treatment plans - Diagnoses (see selected diagnoses and treatment plans for COPD and diabetes) - Appointment booking - Your children’s data - Video consultation - Laboratory results With easier access to information, the opportunities for a more equal collaboration with health professionals regarding their own treatment are strengthened. Resourceful patient groups expect healthcare to be available on digital platforms, apps, public health portals and more. The Result Trifork always strives to make the complicated as simple as possible. With “My Doctor App”, Trifork has combined extensive app development expertise with years of experience in digital health. This exact combination provides more citizen-oriented solutions such as “My Doctor App”, delivered on time and within the framework that was set. Making a joint app work across the eight different IT patient systems used in general practice is a huge task and all parties involved were very aware of the scope of the project. Therefore, a realistic level of ambition was laid in the first version of the app, which focused primarily on renewing the existing electronic communication between doctor and patient. All of this has been achieved and “My Doctor App” is continuously being developed and new features added – all in a collaboration between Trifork, The Danish Organisation og General Practitioners (PLO) and the Danish Ministry of Health. UNIQUE USERS 172k DAILY SESSIONS 75k DOWNLOADS 532k MESSAGES VIA E-CONSULTATIONS 184k Trifork.com
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