Familieretshuset
About Familieretshuset
The work made for Familieretshuset runs to 1 verified project — mostly Optimization, CharlieTango and Website.
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Designing a Safe Space to Deal with Family Matters
The Agency of Family Law replaced the former State Administration as of April 1, 2019, as the central Danish authority in family matters. As a result of the replacement and a comprehensive re-organization of handling cases in the family law area, the Agency needed a new website that could support the new structure and function in an efficient, coherent and modern way. As a long-term collaboration partner, Charlie Tango was chosen to design and develop their new website including a new screening solution, a special website for children and new self-service solutions, all supporting the overall business goal of being an effective authority solving the new visitation process in a good and well-functioning manner. Process and approach The ambition throughout the entire project was to put the user and the specific user situation - often characterized as difficult and emotional - at the center. Therefore, with a customer-centric approach to the project, we conducted several user interviews and workshops, which were analyzed with the aim of improving and optimizing the design and user-flow of the website. In order to meet an ambitious deadline, we needed to have implementation, content creation and user-testing running in close parallel, which required ongoing alignment and prioritization. The central website The ambition throughout the entire project was to put the user and the specific user situation - often characterized as difficult and emotional - at the center. Therefore, with a customer-centric approach to the project, we conducted several user interviews and workshops, which were analyzed with the aim of improving and optimizing the design and user-flow of the website. In order to meet an ambitious deadline, we needed to have implementation, content creation and user-testing running in close parallel, which required ongoing alignment and prioritization. The screening solution As a central element of the new website and company strategy, we carried out the technical implementation of a screening solution taking place automatically in connection with the application for divorce. The screening solution should function in a way so that answers to a number of questions concerning the user’s situation formed - via an algorithm - the basis for the subsequent visitation made by the staff of the Family Agency. The children website Using the principles and elements from the main website, we aimed to design and implement a children’s universe supporting the needs in relation to family breakages of the intended audience (7-16 years). Based on comprehensive research and analysis, we designed a website with more simple navigation, dedicated tone of voice with video clip-based content supporting the main communication track. Self-service solutions In addition to the sites, a new series of self-service solutions were constructed, inheriting the design language, ease of use and the new screening solutions. All three solutions were implemented in Umbraco to ensure a web-based easy-to-use CMS providing the editors with an intuitive and easily accessible interface to maintain their content and build new content along with new functionalities become available. https://www.charlietango.dk/