Kamstrup
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A Winning Water-Metering Solution
The development of the new Kamstrup READY smartphone-app as a remote touchpoint for water-metering has led to an improved workflow for the users. A wish for better usability and workflow of Kamstrup’s water metering system, combined with the introduction of a smartphone app, was the challenge for which Kamstrup onboarded us. To obtain a deeper understanding of the user perspective, we organized contextual user studies with network operators and field service technicians, primary future users of the new READy Suite app. Next, we gathered insights were translated into user scenarios and interaction design concepts for the new components. This essential research inspired a radically reduced set of key features for the App. Only four prioritized buttons with the most essential functions appear on the home screen. This trust giving a clear overview of functions that allows even first time users to easily operate the app in rugged outdoor situations. We made the look and feel of the App user interface relating to the design DNA of the desktop READY suite – and the award-winning design of the Kamstrup water meter, that also went through our hands. https://www.design-people.com/